Privacy Policy

Last updated: April 2025

Lunar Nest Pty Ltd (“Lunar Nest”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring
that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, contact our team, or engage our services.

1. What Information We Collect

We may collect and store the following types of personal information:

• Your full name
• Email address
• Phone number
• Postal or delivery address
• Property or site details (for delivery or installation purposes)
• Business name (if applicable)
• Enquiry details, preferences or interests related to our products
• Payment or billing information
• Any other personal information you provide voluntarily (e.g. via contact forms, phone calls, or emails)

We may also collect limited non-personal information such as website usage data, browser type, device information, and referring websites via cookies and analytics tools.

2. How We Collect Your Information

We collect personal information when you:

• Submit an enquiry via our website
• Call or email us directly
• Request a quote or brochure
• Make a purchase or booking
• Interact with us on social media
• Sign up to our newsletter
• Provide information during a site consultation or delivery arrangement

3. How We Use Your Information

Your information may be used to:

• Respond to your enquiries
• Provide product information, specifications, or quotes
• Process and manage orders
• Arrange deliveries or installations
• Communicate updates and support
• Send marketing emails (if you opt-in)
• Comply with legal obligations or resolve disputes

We will only use your information for purposes that are directly related to our dealings with you, and not for any unrelated secondary purpose unless you give consent.

4. Disclosure of Personal Information

We do not sell your data. However, we may share your information with:

• Third-party service providers (e.g. logistics, payment processing, tradespeople)
• Local councils or certifiers where necessary for approvals
• Our legal or financial advisors
• Government or law enforcement authorities, if required by law

All third-party providers are required to handle your data in accordance with Australian privacy standards.

5. Storage and Security

We take all reasonable steps to protect your personal data from misuse, unauthorised access, or loss. Your information is stored securely in physical or electronic form, with safeguards such as:

• Secure servers and encrypted communication
• Password-protected systems
• Restricted staff access to sensitive data

Despite our efforts, no transmission over the internet is 100% secure. You provide information at your own risk.

6. Accessing or Correcting Your Information

You may request to:

• Access the personal information we hold about you
• Update or correct your personal details
• Withdraw consent for marketing communications

To do so, please contact us using the details provided below. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies to enhance user experience and track anonymous site traffic via analytics tools such as Google Analytics.

Cookies do not personally identify you but help us improve how our website functions. You can disable cookies via your browser settings at any time.

8. Marketing Communications

We may send you updates, promotions, or news via email if you have opted in. You can unsubscribe at any time by clicking the link in the footer of any marketing email or contacting us directly.

9. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page with the “Last Updated” date updated accordingly.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact: